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Member Service Associate
Job Description:
The MedicAlert Foundation is a non-profit healthcare informatics organization dedicated to providing services to our Members that protect and save lives.
We are currently looking for Member Services Associates to provide courteous and professional customer service to Members and prospective Members with the goal of obtaining or servicing a membership. The successful Associate will work effectively in a team environment to meet established Member Services Department goals, and achieve the MedicAlert mission to protect and save lives.
Job Requirements:
Strong customer service skills with at least two years of customer service experience. Effective oral and written communication skills to enable accurate completion of paperwork and constructive interaction with others. High School diploma or equivalent. Computer experience. Ability to type correspondence at a minimum of 35 WPM. Keyboarding skills at 40 SPM minimum.
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Software Engineer
Job Description:
The MedicAlert Foundation is a non-profit healthcare informatics organization dedicated to providing services to our Members that protect and save lives.
This position is responsible for the design, implementation, maintenance and research of MedicAlert’s systems and interactions.
TYPICAL DUTIES AND RESPONSIBILITIES:
- Analyze and determines data interactions, informational needs and elements, data relationships and attributes, proposed manipulation, process flow requirements and reporting capabilities
- Work with other departments to ensure the smooth operation of MedicAlert’s software
- Model, design, develop, modify and maintain accepted medical databases, coding sets and knowledge bases
- Produce Reports as required
- Update Websites as required
- Other related duties as assigned
Requirements
- BSc or equivalent
- Database and SQL knowledge
- Familiarization with data structures
- Familiarization with website design and implementation
- High level programming experience (Java, C#, C, C++)
- Scripting language experience (PERL, PHP, Flex, Ruby etc)
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