If the person is missing:

Step 1: Search area where the person was last seen
If not found after five minutes, immediately go to Step 2.

Step 2: Call Police

Tell police that:

• The person is memory impaired and at-risk.
• The person is enrolled in MedicAlert + Alzheimer's Association Safe Return.
• Be prepared to answer questions about the member.

Write down the name of the police department and the officer who takes your report, case number, and best way to call back.

Step 3: Call MedicAlert + Safe Return at 1.800.625.3780
Provide the person's MedicAlert + Safe Return member ID number. MedicAlert + Safe Return will fax a report to the local police and local Alzheimer's Association office. The report will include a photo of the person (if it was provided with enrollment).

Step 4: Contact family or friends to stay with you
Stay calm. Follow directions from police and MedicAlert+ Safe Return.

Step 5: Stay where you are
Have others continue the search. Keep phone lines open so police, MedicAlert + Safe Return, or the missing person can contact you.

Step 6: When the person is found call the police and then MedicAlert + Safe Return at 1.800.625.3780

To enroll in the program, simply print and complete the enrollment form and send with payment and the member's photo to:

Call 1.888.572.8566 to have an enrollment form mailed to you.